The ordered goods, well packed, are entrusted to SDA, that warrants the delivery in Italy within 24 hours from the shipping date, islands 36/48 hours.
Credit Card (Paypal)
Primizie della Bottega del Fungo
Via Nazionale 66 - 43043 - Borgo Val di Taro (Parma) - ITALY
Phone +39 0525 96898
Fax +39 0525 96898
1. Right of withdrawal
The Customer has the right to withdraw from the purchase contract for any reason, without giving an explanation and without penalties, except for cases established at the point IV.
To exercise this right, the Customer must send to Primizie della Bottega del Fungo a recorded-delivery letter with advice of receipt to the following address:
Primizie della Bottega del Fungo
via Nazionale 66 43043 Borgo Val di Taro (Italy)
within 14 days from the receipt of the products, after receiving the communication, we will inform the customer about the formalities for the return of the products, that will be done through an express courier charged by Primizie della Bottega del Fungo.
The right of withdrawal is regulated by the following conditions:
The right is applied to the product purchased in its entirety; therefore, if the Product has been opened, tampered with or changed the aesthetic part so that it can't be sold again, it is not possible to exercise the withdrawal.
II. In the event of exercising of the right of withdrawal, Primizie della Bottega del Fungo will refund to the customer the entire amount of the returned goods, including the shipping costs where provided, within 14 days from the data in which we receive the withdrawal communication, notwithstanding the right of Primizie della Bottega del Fungo to suspend the payment of the reimbursement until the real receipt of the products.
The reimbursement will be done with the same payment method used by the Customer, except if he has expressly demanded a different method. In the event of bank transfer or COD, the Customer must give the complete bank details that must be used for the reimbursement (beneficiary, name and address of the bank and IBAN).
III. In order to guarantee the free return according to the following article 8, the products must be returned in the same box used for the delivery.
IV. In addition to the cases indicated at the beginning (customer not consumer and/or if he asks for the invoice), the right of withdrawal is excluded in the following cases, according to the article 59 of the Legislative Decree 21/2014:
- order of tailored products or with tailored packaging;
- order of perishable products;
- order of sealed products that can't be returned for healthy reasons or connected to the health protection or if they were opened after the delivery.
With reference to the cases of exclusion of the withdrawal above mentioned, the Customer is informed and accepts that the perishable products are all food product that are subjected to alteration also as consequence of an inadequate preservation. Therefore, for healthy reasons and customer's protection, the right of withdrawal is applicable only to the products purchased on the website that could be returned to Primizie della Bottega del Fungo and if they could be sold again without dangers for the consumers' health.
In cases of exclusion of the right of withdrawal, Primizie della Bottega del Fungo will return to the Customer the purchased products, charging the shipping costs to him.
2. Free return in the event of exercise of the right of withdrawal
As condition of a bigger favour for the Customer, Primizie della Bottega del Fungo pays in full the shipping costs for the return of the products in the event of the exercising of the right of withdrawal.
In order to benefit from the free shipment, the Customer that wants to exercise the right of withdrawal, he must follow the process indicated in the article 1 and wait to be contacted by Primizie della Bottega del Fungo in order to agree the handing back of the products to the courier.
3. Applicable law and competent court
The purchase contract between the Customer and Primizie della Bottega del Fungo is ended in Italy and is regulated by the Italian Law. For the solution of disputes about the interpretation, execution or cancellation of these General Conditions or single purchase orders, if the Customer is a consumer according to the Consumption Code, the Court of his Council of residence or domicile will be exclusively competent if he lives in the Italian territory; in all other cases, the Court of Parma will be exclusively competent. Any other competent Court is excluded.
According to the article 1341 Civil Code, the Customer declares to have read and to accept the following articles of these General Conditions: 6 (responsibilities for delays in the delivery), 10 (power to correct errors – exclusions of responsibilities).